Terms & Conditions

Terms and Conditions

Last Updated: April 12, 2023

Welcome to Exact Physiology (the “https://exactphysiology.com.au/“), a health and beauty store operated by Exact Physiology Pty Ltd (“we,” “us,” “our,” or “Exact Physiology”) in Australia. By accessing or using this Website, you (“you” or “user”) agree to be bound by the following terms and conditions (“Terms and Conditions”). If you do not agree with any part of these Terms and Conditions, please do not use the Website.

  1. Eligibility

To access and use this Website, you must be at least 18 years of age, or have the permission of a parent or guardian if you are under 18. By accessing or using the Website, you represent and warrant that you meet these eligibility requirements.

  1. Registration and Account Security

To make a purchase on the Website, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and are fully responsible for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security.

  1. Pricing and Payment

All prices on the Website are in Australian dollars (AUD) and are inclusive of Goods and Services Tax (GST), unless otherwise specified. Prices are subject to change without notice. Exact Physiology accepts major credit cards and other payment methods as specified on the Website. By submitting your payment information, you authorize us to charge the applicable payment method for the total amount of your purchase, including any applicable taxes and shipping fees.

  1. Shipping and Delivery

Exact Physiology ships products to addresses within Australia. Shipping fees and delivery times will vary depending on your location and the shipping method you choose at checkout. We aim to dispatch all orders within 1-3 business days of receiving payment. We are not responsible for any delays caused by carriers or customs clearance.

  1. Returns and Refunds

We offer a 30-day return policy for unopened and unused products in their original packaging. To initiate a return, please contact us at support@exactphysiology.com.au with your order number and reason for return. You will be responsible for the return shipping costs unless the product is defective or we made an error in the order. Refunds will be processed within 7 business days of receiving the returned product, and the amount will be credited back to your original payment method.

  1. Intellectual Property

All content on the Website, including but not limited to text, images, graphics, logos, and designs, is the property of Exact Physiology or its content suppliers and is protected by Australian and international copyright laws. You may not reproduce, distribute, transmit, or modify any content without our prior written consent.

  1. Limitation of Liability

To the maximum extent permitted by law, Exact Physiology and its officers, directors, employees, and agents shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Website or any products purchased through the Website.

  1. Indemnification

You agree to indemnify, defend, and hold harmless Exact Physiology, its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, or expenses, including legal fees and costs, arising out of or in any way connected with your access to or use of the Website or any products purchased through the Website.

  1. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Australia, and any disputes arising in relation to these Terms and Conditions shall be subject to the exclusive jurisdiction of the Australian courts.

  1. Changes to Terms and Conditions

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions at any time. When we make changes, we will update the “Last Updated” date at the beginning of these Terms and Conditions. Your continued use of the Website following the posting of any changes to the Terms and Conditions constitutes acceptance of those changes. It is your responsibility to review these Terms and Conditions periodically for updates or changes.

  1. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from the remaining provisions, which shall remain in full force and effect.

  1. Privacy Policy

Your use of the Website is also subject to our Privacy Policy, which outlines our practices regarding the collection, use, and disclosure of your personal information. Please review our Privacy Policy, which is incorporated into these Terms and Conditions by this reference, to understand our practices.

  1. Termination

We reserve the right to terminate your access to the Website and your account, without notice, for any reason, including but not limited to a breach of these Terms and Conditions. Upon termination, all provisions of these Terms and Conditions, which by their nature should survive termination, shall survive, including but not limited to intellectual property rights, disclaimers, indemnification, and limitations of liability.

  1. Third-Party Links

The Website may contain links to third-party websites that are not owned or controlled by Exact Physiology. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. By using the Website, you expressly relieve Exact Physiology from any and all liability arising from your use of any third-party website.

  1. Feedback and Contact Information

We welcome your feedback and suggestions for improving our Website and products. Any feedback or suggestions provided by you to Exact Physiology shall become the exclusive property of Exact Physiology, and you hereby assign all rights in such feedback or suggestions to us. If you have any questions or concerns about these Terms and Conditions or our Website, please contact us at support@exactphysiology.com.au.

  1. Entire Agreement

These Terms and Conditions, along with our Privacy Policy, constitute the entire agreement between you and Exact Physiology concerning your use of the Website and supersede any prior agreements, communications, or understandings, whether written or oral, between you and Exact Physiology relating to the subject matter hereof.

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