Shipping Policy

Last updated: April 12, 2023

Welcome to Exact Physiology, your one-stop-shop for high-quality health and beauty products in Australia. This Shipping Policy outlines the terms and conditions applicable to the shipping of products purchased on https://exactphysiology.com.au/. By placing an order with us, you agree to be bound by these terms and conditions.

Shipping Destinations
Exact Physiology ships products only within Australia. We do not currently offer international shipping.

Shipping Costs
Shipping costs are calculated based on the total weight and dimensions of the order and the shipping destination. The exact shipping cost will be displayed during the checkout process, prior to payment.

Shipping Carriers
We use reliable and well-established shipping carriers such as Australia Post, DHL, and FedEx to deliver your orders. The carrier will be selected based on the shipping destination and the size and weight of the package.

Processing and Shipping Times
Orders are typically processed within 1-2 business days after payment has been confirmed. Shipping times vary depending on the destination and the selected shipping method, but most orders within Australia can be expected to arrive within 2-5 business days from the date of shipment. Please note that shipping times are estimates and are not guaranteed.

Shipping Delays
Exact Physiology is not responsible for shipping delays caused by external factors such as carrier issues, extreme weather conditions, or customs processing. We will, however, work diligently to ensure your order is delivered as quickly as possible.

Tracking Information
Once your order has been shipped, you will receive a confirmation email with the tracking information for your package. You can use this information to track the progress of your delivery on the carrier’s website.

Address Changes and Redirects
Please ensure that the shipping address provided during the checkout process is accurate and complete. Exact Physiology is not responsible for any delays or additional costs incurred due to incorrect or incomplete shipping addresses. If you need to change or update your shipping address after placing an order, please contact our customer support team as soon as possible. We cannot guarantee that address changes can be accommodated after an order has been shipped.

Undeliverable Packages
In the event that a package is returned to us as undeliverable, we will contact you to arrange for reshipment. Please note that you will be responsible for any additional shipping charges incurred.

Damaged or Lost Packages
If your package arrives damaged, or if you have not received your package within the estimated shipping time, please contact our customer support team immediately. We will work with you and the carrier to address the issue and may provide a replacement or refund at our discretion.

By placing an order on https://exactphysiology.com.au/, you agree to be bound by the terms and conditions outlined in this Shipping Policy. We reserve the right to update or modify this policy at any time without prior notice.

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