Refund and Returns Policy

Exact Physiology Refund and Returns Policy

At Exact Physiology, your satisfaction is our priority. We are committed to providing you with high-quality health and beauty products that cater to your needs. We understand that there may be instances when you may need to return or exchange a product. To make this process as smooth as possible, please refer to our Refund and Returns Policy below.

  1. Change of Mind Returns

If you change your mind about a product you have purchased from us, we will gladly accept returns within 14 days from the date of purchase, provided that the following conditions are met:

a. The product is unopened, unused, and in its original packaging. b. The product is in saleable condition. c. You provide proof of purchase, such as your order confirmation or receipt.

Please note that you will be responsible for the return shipping cost for change of mind returns. We recommend using a trackable shipping service to ensure the safe arrival of your returned item.

  1. Damaged, Faulty, or Incorrect Items

In the unfortunate event that you receive a damaged, faulty, or incorrect item, please contact our Customer Service team within 7 days of receiving the item. To expedite the process, please provide the following information:

a. Your order number b. A description of the issue c. Clear photos of the item, including any damages or faults

Our Customer Service team will assess your claim and, if approved, provide you with a return label for the item. We will either replace the product or provide a full refund, including the original shipping costs, once we have received and inspected the returned item.

  1. Exclusions

Please note that the following items are non-returnable and non-refundable due to health and safety reasons:

a. Personal care items and cosmetics that have been opened or used b. Any items marked as “clearance” or “final sale” c. Gift cards

  1. Processing Refunds

Refunds will be processed within 7 business days of receiving and inspecting the returned item. The refund will be issued to your original payment method, and you will receive a confirmation email once the refund has been processed.

  1. Exchanges

If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item. We do not offer direct exchanges for returned items.

  1. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please do not hesitate to contact our Customer Service team at support@exactphysiology.com.au or call us on (02) 6258 8249. We are here to help and will gladly assist you in finding the best solution for your needs.

By making a purchase from Exact Physiology, you are agreeing to this Refund and Returns Policy.

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