Cancellation policy

Exact Physiology is an independent company providing allied health services in home and within local GP Practices. We provide specialised services for which you are referred to by your Doctor.

We require a minimum of 24 hours notice if you wish to cancel your appointment. This provides the practice with an opportunity to offer the appointment to other clients from our waiting list. If you fail to attend the practice and do not inform us, you will be charged $30.00.

After more than one failure to attend or late cancellation, we may charge you the full cost of the treatment. After more than two failures to attend or late cancellations, we will charge you the full cost of the treatment and you will be required to pre-pay for any future appointments.

At any stage, if you fail to attend any appointments, all future appointments will be canceled and you will be required to reschedule.

This policy is effective as of 21st June 2016.